1. Information We Collect

1.1 Personal Information

We may collect the following personal details when you interact with our website or contact us:

• Full Name
• Email Address
• Phone Number
• Address
• Identification documents (if required for check-in)
• Payment information (processed securely via third-party payment gateways)
• Booking and stay information

   

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages viewed and time spent on the website
• Cookies and similar tracking technologies

2. How We Use Your Information

We may use your information for the following purposes:

• To process your booking and confirm reservations
• To communicate regarding your stay, special requests, or customer support
• To improve our website, services, and guest experience
• To send promotional offers or updates (only if you opt-in)
• To comply with legal requirements and hotel regulations
• For internal analytics and service enhancement
  

3. Sharing of Information

We may share your information with:

• Service providers such as payment gateways, booking engines, customer support tools, or analytics platforms
• Government authorities if legally required for verification or compliance
• Trusted third-party partners helping us operate our website or hotel services

We do not sell your personal information to any third party.

4. Cookies & Tracking Technologies

We use cookies to:

• Improve website performance
• Understand user preferences
• Provide a better browsing experience

You may choose to disable cookies through your browser settings, but certain features of the website may not function properly.

5. Data Security

We take reasonable and industry-standard measures to protect your personal information, including:

• Secure servers
• Encrypted communication where applicable
• Limited access to authorized personnel only

However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request corrections or updates
• Request deletion of your data (subject to legal or operational requirements)
• Opt out of marketing communications at any time

To exercise your rights, please contact us using the information below.

7. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies separately.

8. Children’s Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website indicates acceptance of the revised policy.

10. Contact Us

For any questions or concerns about this Privacy Policy or your personal information, you can reach us at:

Kasauli Vista Royal
Email: info@kasaulivistaroyal.com
Phone:7650027444, 7650028444, 7650029444